Voice API
Lead the conversation and deliver a better customer experience with the Vonage programmable Voice API. Personalize the WebRTC and PSTN calling experience with user context and data at your fingertips. Innovate, streamline, and scale with flexible voice capabilities—all on a reliable, high quality global carrier network billed on a per-second basis so you pay only for what you use.
See how our Voice API helps businesses like yours succeed.
CALL TRACKING
Turn phone calls into a marketing machine
Record and capture important data to measure and improve your lead marketing efforts.- Track insights and metadata such as who called, dialed number, call length, and more
- Increase leads and improve lead quality by advertising virtual phone numbers in addition to web forms and email
- Route calls to the right agent the first time based on select tracking criteria
SIMPLE IVR
Put callers in control
Add a simple interactive voice response script with just a few lines of code.- Integrate self-service to provide a faster experience and allow agents to address higher-value inquiries
- Capture call event data and voice recordings to gain new insights
- Keep it local and improve customer engagement by advertising local or toll-free numbers
VOICE-BASED CRITICAL ALERTS
Get through when it matters
Deliver critical, global alerts through phone calls.- Grow your business with viral adoption
- Increase the chances of your alert being heard through persistent phone calls
- Sync with a simple IVR application to acknowledge receipt
- Deliver alerts to backup contacts if no acknowledgment is detected
PRIVATE VOICE COMMUNICATION
Keep it confidential
Protect customer identities on voice calls to improve privacy and avoid off-platform transactions.- Protect users’ privacy by connecting them without revealing phone numbers
- Track, record, and analyze calls to gain new insights
- Keep transactions where they belong—on your platform
Secure voice payment solution
Payments over the phone
Process payments over the phone with our PCI-DSS compliant solution. Easily integrate secure payment processing with your IVR to charge your customers during phone calls.
WebSockets
Integrate with third-party vendors in real time, including artificial intelligence bots. Learn more
Voice Quality Engine
Deliver high-quality voice experiences through the low latency, feature-rich, carrier-grade Vonage network. Learn more
WebRTC Enabled
Conduct calls over IP and PSTN with powerful programmable voice features to improve business outcomes and user experiences.
GLOBAL RESEARCH STUDY
Going for CX Gold with Multichannel Communications
Does your business have what it takes to deliver a winning customer experience? We asked 5,000 consumers across the globe to rank their favorite communication channels. Find out what they told us in our latest global report.
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